Demelza’s Retail team have been working hard to make sure that our branches and operations will be as safe as they can be. We are following Government advice and guidelines, and have risk assessments in place in every location to ensure the safety of both customers and our teams. We will be constantly reviewing these in line with national restrictions and guidance.
All retail branches will be observing 1m+ social distancing measures where possible, along with hand sanitiser on entry which we would encourage customers to use when visiting us. There may be queuing to allow us to keep safe and managed numbers of shoppers within our branches and we will serve our customers as soon as it is safe to do so.
All staff and volunteers will continue to wear appropriate Personal Protective Equipment (PPE) including face coverings. Sneeze guard Perspex screens will be in place at the tills to provide additional protection for both staff, volunteers and customers alike. Our donations will be quarantined for 24 hours, and are steamed and cleaned before going out for sale, and our changing rooms will now be available at the local managers discretion for use with regular cleaning in place. We will also have the NHS track and Trace QR codes in all of our locations for those continuing to use this service.