Rochester shop exterior (1)

Our charity shops

Demelza shops are not just standard charity shops - they are treasure troves to explore! Visit our retail warehouse in Maidstone, the man cave in Canterbury, Herne Bay’s media hub, and Sheerness children’s shop. Find your nearest of our 27 shops!
Owl Clock 2

Demelza online shop

We have our very own Demelza shop online! We’re all used to shopping online these days, so we've made it easy for you to support us from the comfort of your home. View our range of new and bought in goods right here.
Animal print shirt on mannequin

Online shopping

As well as our own online shop, there are ways you can support Demelza when shopping online elsewhere too. Find out more about how easy it is!

What can I donate?

Volunteer, Kim, sorting through donations
Every shop is different, from what they look like to where they are and what they sell - and so is what you can donate. We appreciate your donations and your support but unfortunately we can’t sell everything, and it can cost us money to dispose of things that our charity shops cannot use. We know that you want to help us and make it as smooth as possible. That’s why we have created a list of what you can and can’t donate at our shops, and how to do it.

We do not collect donations from houses, apart from prearranged furniture collections.

Please be aware that we do not currently distribute or collect charity bags door-to-door. If you do receive a charity bag claiming to be from Demelza Hospice Care for Children, please let us know by emailing websiteemails@demelza.org.uk in the first instance.

Further information on charity clothing collections can be found on the Fundraising Regulator website.

 


We are able to offer collection and delivery (subject to driver availability and location) on furniture and bulky items, and would request that a doorstep service is in place where possible. These must be prearranged in advance. All of our drivers will be wearing face coverings, and using sanitiser.

Please note that you will be asked when booking if you or a member of your household has COVID symptoms, or has recently tested positive for COVID.

If you are interested in our collection or delivery service please visit our Furniture collection page for more information, or email furniture@demelza.org.uk to arrange.


Demelza’s Retail team have been working hard to make sure that our branches and operations will be as safe as they can be. We are following Government advice and guidelines, and have risk assessments in place in every location to ensure the safety of both customers and our teams. We will be constantly reviewing these in line with national restrictions and guidance.

All retail branches will be observing 1m+ social distancing measures where possible, along with hand sanitiser on entry which we would encourage customers to use when visiting us. There may be queuing to allow us to keep safe and managed numbers of shoppers within our branches and we will serve our customers as soon as it is safe to do so.

All staff and volunteers will continue to wear appropriate Personal Protective Equipment (PPE) including face coverings. Sneeze guard Perspex screens will be in place at the tills to provide additional protection for both staff, volunteers and customers alike. Our donations will be quarantined for 24 hours, and are steamed and cleaned before going out for sale, and our changing rooms will now be available at the local managers discretion for use with regular cleaning in place. We will also have the NHS track and Trace QR codes in all of our locations for those continuing to use this service.


With the exception of our Eastbourne branch, which is undergoing construction work, all of our shops are open. Please do check our shops pages as this will be updated in the event of closures or a change in opening hours.

Parkwood is part time.

All of our shops are able to accept donations – we’re particularly grateful at the moment for current summer clothing to make up the shortfall that closures have bought about.


Please check what items you can donate before making your journey.


Following the updated national guidance, it is now compulsory for customers to wear a face covering while visiting our shops to continue protecting themselves, others and our teams.

We will also be continuing to ensure our staff wear face coverings to ensure both customers and teams stay as safe as possible.

Where your money goes

Every pound you spend helps fund vital care. Shop in the knowledge that your hard earned cash is being used by Demelza to provide specialist care and emotional support for children and their loved ones.

Find out more about the value of your support.

Bethany and a Health Care Assistant painting