Volunteer with Demelza

Here at Demelza, we are extremely fortunate to be supported by over 1,000 dedicated volunteers. All our roles are rewarding and fulfilling and our volunteers feel like they have made a big difference – because they have – and we know every child and their family appreciates it. Whether you have just a couple of hours a week, or can devote more time, we would love to hear from you.

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Hospice

Our dedicated resources team works tirelessly to keep our services running, so we can support our families safely at the hospices when they are here. From our catering volunteers helping serve up family lunch, to the housekeeping volunteers helping prepare the bedrooms for the next family coming to stay, the volunteer support is vital. If you’re more of an outdoors fan, the garden and facilities teams rely on volunteers to keep the grounds looking fantastic all year round. There really is something for everyone at our hospice sites.

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Administration

To offer our vital care for children and young people our charity requires a lot of activity behind the scenes. Charity administration is crucial for smooth running of our charity, and we couldn’t do it without our tireless volunteers. Our administration volunteers do tasks such as answering telephone enquiries, filing, data input, and documentation of stock for our facilities and maintenance team. If you have experience in an office or an eye for detail, you might be the person we are looking for.

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Retail

For many people our shops are their main interaction with Demelza. Charity shops are part of our high street, and many people love browsing for great finds. But charity shops are more than just a place to pick up a bargain – they’re a lifeline for fundraising for charities. Our shops are staffed by hard working and friendly volunteers who put time and energy into creating spaces that people want to spend time in. Become a volunteer in our shops and help us sort stock, price items, and make fantastic displays to draw in customers. Or you might be on the till where you'll be a front-facing and friendly host for us. Be part of a great fun team and feel that you've made a difference.

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Practical support

Our practical support volunteers help with day-to-day tasks which free up time for the families to focus on their care commitments and enjoy the time they have together. Volunteers help with everything from grocery shopping and gardening, to dog walking and DIY. We also need volunteers for driving support, providing essential transport for vital journeys like hospital or clinical appointments. We also have opportunities for helping the family support team and bereavement service.

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Fundraising

Fundraising is crucial for us to reach our £1.5million target each year. Our charity fundraising volunteers help us engage with the public to boost donations for Demelza. From being on the phones to supporting with campaigns, helping with collection pots or being an ambassador; if you’re good with the public and have a passion for our cause, we would love you to volunteer for Demelza.

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Events

Our #TeamDemelza events are always great fun, but they also require a lot of organisation and support. Our enthusiastic events volunteers help ensure our events go smoothly, as they support participants and rally audiences to take part and enjoy the experience. Our team help with everything from stewarding to registration, serving refreshments, as well as the all important task of handing out prizes and medals. So, if you’re a friendly and smiley person who wants to get in on the action, why not volunteer for Demelza?

What happens after applying?

After applying, a member of our team will contact you by phone or email within seven working days. Although we cannot guarantee when you will be able to start, we will do our best to ensure this is as soon as possible.

Our friendly Voluntary Services Team are on hand to help and answer any questions you may have. For an informal chat, please do get in touch.

Why volunteer?

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Gain new skills

There are many benefits of volunteering, not only are you helping us to support families who need Demelza, but you can be learning and developing skills. From customer service, to project management, we want to support you to get the best out of your volunteering role, while you support us to do our important work.

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Make a difference

Volunteering at Demelza can be a very rewarding experience. We have a range of opportunities available to suit your skills and availability. If you can't see anything of interest but would like to volunteer at Demelza, please contact the Voluntary Services team on 01795 845170 or email volunteering@demelza.org.uk.

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Be a part of a supportive team

We value every single one of our volunteers and the difference they enable us to make. Our team help to support our volunteers, providing ongoing support and training throughout the role. 

Whether you have an hour to spare or two, we would love you to become a part of #TeamDemelza.


This is really up to you – there is no limits on the amount of time you need to volunteer. All of our volunteers help for different lengths of time, depending on what they can offer and fits in with their schedule.

We have opportunities that only take a few hours per month, to five days a week - or more. Some roles are for one-off events, some are short term and others might need a longer-term commitment due to the nature of the role. Once you apply, one of our voluntary services officers will ring to go through some informal questions and will discuss your availability and what roles might be suitable.


All training Demelza has in place is to ensure the safety of yourselves as well as our staff and families, and to enhance your skills in your role.

All volunteers are also required to undertake some mandatory training every 3 years, usually via e-learning, to ensure you are up to date with the health and safety information, safeguarding and data protection information you need for your role. You will be supported in your new role by the department manager, who will help you learn any new skills needed to undertake the new role. Finally, there are some roles that are hospice based that need further training, such as food hygiene for our catering volunteers, and care training for volunteers helping directly with families.


Yes, of course. You are under no obligation to keep volunteering for us if you are not enjoying your role. It is always worth talking to somebody before stopping – this could be your department manager or someone from voluntary services – if there are any issues that need addressing and what could improve your volunteering. We are also more than happy to look at changing your role or department if you would like to try something new.

Upon leaving, the volunteering team will send an exit questionnaire where you are able to provide any feedback. These are all received by the Head of Volunteering who will contact volunteers if they wish to discuss anything further. If you feel something is seriously wrong, or you are not being treated as you should, there is a complaints procedure in place that can be found on the Demelza website that will ensure any concerns are escalated.


Yes, you can! Although a lot of our opportunities are for individuals, there are some opportunities to help with others you know. A lot of our events and fundraising in the community can be done as part of a group, the more hands the merrier!

If there is space in our shops, there may also be the opportunity to help on the same shift. Obviously at the moment we have to be careful of limiting the number of people in a space, but when we can accommodate this we will.


Demelza believes in people’s ability to turn their lives around and to move past and learn from mistakes. Having a criminal record will not necessarily stop you from volunteering with us. We are committed to being an inclusive organisation to all people and comply fully with the Code of Practice set out in the Rehabilitation of Offenders Act 1974.

Demelza does not ask applicants to disclose any details of convictions or cautions at application. One of our trained voluntary services officers will give you the opportunity to declare any relevant convictions at our informal questions interview.   Unless the nature of the role allows Demelza to ask about your entire criminal record, we will only ask about unspent convictions and pending prosecutions, as defined in the Rehabilitation of Offenders Act 1974. If you are concerned about anything which will appear in your DBS Check and voluntary disclosure, please contact us so we can provide the framework by which we might make a decision to remove an offer of employment/volunteering opportunity.

Any declarations will be followed by an open and measured discussion, and are considered on an individual basis in regards to the role you are interested in undertaking. This information is only seen by those who need to see it in order to complete the registration process. Any decisions would be confirmed by the Head of Volunteering and Deputy Director of People Services.


Registered volunteers at Demelza do need to be over 16 years old, and there is no upper age limit to join us.

Some of our opportunities do have age restrictions. That's typically because of the type of role, or because of our insurance requirements. Our roles directly helping families and children are restricted to 18 years and above. Also volunteering in our warehouse is also restricted to volunteers aged over 18. The voluntary services team will discuss any restrictions with you at the informal questions chat, to help with any decisions.


Yes, Demelza will always pay volunteer expenses, so long as they have been agreed by your department manager first. These can include reimbursement for travel to and from your place of volunteering, such as petrol, bus or train fare, as well as out of pocket expenses such as postage, equipment purchased etc.


Demelza will always try to support any volunteers with additional needs. The Voluntary Services team ask all applicants whether you have any additional needs you need support with, and whether there are any reasonable adjustments we could put in place to improve your volunteering experience. We would discuss your needs and try to find you the most suitable volunteering position, and will liaise with department managers to fine the best opportunity for you. Unfortunately there may be a delay in confirming a volunteering position, or in some circumstances we may not be able to support a role. For example if we do not currently have any capacity as the manager is already supporting others with additional needs there would not be enough supervision in place to provide a fulfilling and safe experience. We will always strive to offer a suitable placement to all applicants when possible.


In our hospice based and family facing roles, volunteers do need to undertake a DBS check before volunteering. Because we are a children’s hospice, any volunteers helping on site on a regular basis need an enhanced DBS check in place before starting. Volunteers that help directly with families and children, like our care and practical support volunteers, have a higher-level check undertaken that includes the adult and child barred lists.

Demelza has a Safeguarding assurance committee that regularly reviews volunteer and staff roles and the DBS and training requirements for each of these.


We are always happy to have a chat with anyone about volunteering, so please do get in touch with a member of the team, whether you have a specific query or just want to check volunteering is the right thing for you. Our main volunteering phone line is 01795 845170, or you can email volunteering@demelza.org.uk and a member of the team can contact you.