Your time is valuable to us.

Here at Demelza, we are extremely fortunate to be supported by over 1,000 dedicated volunteers. Our volunteers give their time and energy across all areas of the charity, in the community, at our hospices Demelza Kent, Demelza South East London, our community team in Demelza East Sussex, and in all of our charity shops. No matter what role they undertake, all our volunteers are helping us to continue the vital work we do. Whether you have just a couple of hours a week, or can devote more time, we would love to hear from you.

Read our latest edition of Volunteer News!

Team surrounded by clothes in retail distribution centre

Retail

For many people our shops are their main interaction with Demelza. Charity shops are part of our high street, and many people love browsing for great finds. But charity shops are more than just a place to pick up a bargain – they’re a lifeline for fundraising for charities. Our shops are staffed by hard working and friendly volunteers who put time and energy into creating spaces that people want to spend time in. Become a volunteer in our shops and help us sort stock, price items, and make fantastic displays to draw in customers. Or you might be on the till where you'll be a front-facing and friendly host for us. Be part of a great fun team and feel that you've made a difference.

 

Practical support volunteer painting a fence

Practical support

Our practical support volunteers help with day-to-day tasks which free up time for the families to focus on their care commitments and enjoy the time they have together. Volunteers help with everything from grocery shopping and gardening, to dog walking and DIY. We also need volunteers for driving support, providing essential transport for vital journeys like hospital or clinical appointments. We also have opportunities for helping the family support team and bereavement service. 

Fundraising volunteer at a raffle stall

Fundraising

Fundraising is crucial for us to reach our £1.5million target each year. Our charity fundraising volunteers help us engage with the public to boost donations for Demelza. From being on the phones to supporting with campaigns, helping with collection pots or being an ambassador; if you’re good with the public and have a passion for our cause, we would love you to volunteer for Demelza.

Fundraising event with Demelza tshirt

Events

Our #TeamDemelza events are always great fun, but they also require a lot of organisation and support. Our enthusiastic events volunteers help ensure our events go smoothly, as they support participants and rally audiences to take part and enjoy the experience. Our team help with everything from stewarding to registration, serving refreshments, as well as the all important task of handing out prizes and medals. So, if you’re a friendly and smiley person who wants to get in on the action, why not volunteer for Demelza?

Volunteers working together on reception

Administration

To offer our vital care for children and young people our charity requires a lot of activity behind the scenes. Charity administration is crucial for smooth running of our charity, and we couldn’t do it without our tireless volunteers. Our administration volunteers do tasks such as answering telephone enquiries, filing, data input, and documentation of stock for our facilities and maintenance team. If you have experience in an office or an eye for detail, you might be the person we are looking for.

Chef, Pie, holding ingredients in Demelza Kent's kitchen

Hospice

Our dedicated resources team works tirelessly to keep our services running, so we can support our families safely at the hospices when they are here. From our catering volunteers helping serve up family lunch, to the housekeeping volunteers helping prepare the bedrooms for the next family coming to stay, the volunteer support is vital. If you’re more of an outdoors fan, the garden and facilities teams rely on volunteers to keep the grounds looking fantastic all year round. There really is something for everyone at our hospice sites.

Why volunteer?

Volunteer, Kim, sorting through donations

Gain new skills

The benefits of volunteering are many. Not only are you helping us to support families who need Demelza, but you can be learning and developing skills for both life and the workplace. From customer service, to project management, we want to support you to get the best out of your volunteering role, while you support us to do our important work. We take the time to hear about what you want, and match a role against your time and skills.
Rochester shop volunteer smiling behind till

Make a difference

Volunteering at Demelza can be a very rewarding experience. We have a range of opportunities available to suit your skills and availability. If you can't see any opportunities you think are right for you and would like to volunteer at Demelza, please contact the Voluntary Services team on 01795 845170 or email volunteering@demelza.org.uk and we will be more than happy to chat with you.
Investing in volunteers logo

Award winning opportunities

As a Demelza volunteer, you will receive ongoing support and training throughout your role. We are proud to have received official recognition for our dedication to our volunteers including The Queen’s Award for Voluntary Service in 2012 and the Investing in Volunteers (IIV) accreditation in 2015 and 2019.
Volunteer, Chris, holding collection pots

Meet our Voluntary Services Team

The friendly faces of our Voluntary Services Team are here to help and answer any questions you might have about volunteering with Demelza. Don't hesitate to get in touch!

Lynne Clark, Head of Voluntary Services

Head of Voluntary Services

Lynne Clark
Mary Goodger, Voluntary Services Manager

Practical Support Manager

Mary Goodger
Hannah Hudson, Voluntary Services Administrator

Voluntary Services Administrator

Hannah Hudson
Charlotte Clark, Voluntary Services Officer

Voluntary Services Officer

Charlotte Clark

The friendly faces of our Voluntary Services Team are here to help and answer any questions you might have about volunteering with Demelza. Don't hesitate to get in touch!

Lynne Clark, Head of Voluntary Services
Head of Voluntary Services

Lynne Clark

Mary Goodger, Voluntary Services Manager
Practical Support Manager

Mary Goodger

Hannah Hudson, Voluntary Services Administrator
Voluntary Services Administrator

Hannah Hudson

Charlotte Clark, Voluntary Services Officer
Voluntary Services Officer

Charlotte Clark

Volunteer recruitment sessions

Volunteer and staff member laughing over leaflet together

We run information sessions that help you understand what volunteering for Demelza is all about, and how you can get involved. Each session includes:

  • an introduction to Demelza
  • information on volunteer roles
  • the benefits of volunteering
  • hear some of our volunteers speak about their experience at Demelza
  • a step-by-step guide for how to apply online
  • the opportunity for Q+A and 1-2-1 discussions.

So, whether you’re a new volunteer or have been giving your time for a while and want to try something new, we’re keen to hear from you.

Keep an eye on our social channels for upcoming recruitment sessions!

This is really up to you – there is no limits on the amount of time you need to volunteer. All of our volunteers help for different lengths of time, depending on what they can offer and fits in with their schedule.

We have opportunities that only take a few hours per month, to five days a week - or more. Some roles are for one-off events, some are short term and others might need a longer-term commitment due to the nature of the role. Once you apply, one of our voluntary services officers will ring to go through some informal questions and will discuss your availability and what roles might be suitable.


Registered volunteers at Demelza do need to be over 16 years old, and there is no upper age limit to join us.

Some of our opportunities do have age restrictions. That's typically because of the type of role, or because of our insurance requirements. Our roles directly helping families and children are restricted to 18 years and above. Also volunteering in our warehouse is also restricted to volunteers aged over 18. The voluntary services team will discuss any restrictions with you at the informal questions chat, to help with any decisions.


All training Demelza has in place is to ensure the safety of yourselves as well as our staff and families, and to enhance your skills in your role.

All volunteers are also required to undertake some mandatory training every 3 years, usually via e-learning, to ensure you are up to date with the health and safety information, safeguarding and data protection information you need for your role. You will be supported in your new role by the department manager, who will help you learn any new skills needed to undertake the new role. Finally, there are some roles that are hospice based that need further training, such as food hygiene for our catering volunteers, and care training for volunteers helping directly with families.


Yes, Demelza will always pay volunteer expenses, so long as they have been agreed by your department manager first. These can include reimbursement for travel to and from your place of volunteering, such as petrol, bus or train fare, as well as out of pocket expenses such as postage, equipment purchased etc.


Yes, of course. You are under no obligation to keep volunteering for us if you are not enjoying your role. It is always worth talking to somebody before stopping – this could be your department manager or someone from voluntary services – if there are any issues that need addressing and what could improve your volunteering. We are also more than happy to look at changing your role or department if you would like to try something new.

Upon leaving, the volunteering team will send an exit questionnaire where you are able to provide any feedback. These are all received by the Head of Volunteering who will contact volunteers if they wish to discuss anything further. If you feel something is seriously wrong, or you are not being treated as you should, there is a complaints procedure in place that can be found on the Demelza website that will ensure any concerns are escalated.


Demelza will always try to support any volunteers with additional needs. The Voluntary Services team ask all applicants whether you have any additional needs you need support with, and whether there are any reasonable adjustments we could put in place to improve your volunteering experience. We would discuss your needs and try to find you the most suitable volunteering position, and will liaise with department managers to fine the best opportunity for you. Unfortunately there may be a delay in confirming a volunteering position, or in some circumstances we may not be able to support a role. For example if we do not currently have any capacity as the manager is already supporting others with additional needs there would not be enough supervision in place to provide a fulfilling and safe experience. We will always strive to offer a suitable placement to all applicants when possible.


Yes, you can! Although a lot of our opportunities are for individuals, there are some opportunities to help with others you know. A lot of our events and fundraising in the community can be done as part of a group, the more hands the merrier!

If there is space in our shops, there may also be the opportunity to help on the same shift. Obviously at the moment we have to be careful of limiting the number of people in a space, but when we can accommodate this we will.


In our hospice based and family facing roles, volunteers do need to undertake a DBS check before volunteering. Because we are a children’s hospice, any volunteers helping on site on a regular basis need an enhanced DBS check in place before starting. Volunteers that help directly with families and children, like our care and practical support volunteers, have a higher-level check undertaken that includes the adult and child barred lists.

Demelza has a Safeguarding assurance committee that regularly reviews volunteer and staff roles and the DBS and training requirements for each of these.


Demelza believes in people’s ability to turn their lives around and to move past and learn from mistakes. Having a criminal record will not necessarily stop you from volunteering with us. We are committed to being an inclusive organisation to all people and comply fully with the Code of Practice set out in the Rehabilitation of Offenders Act 1974.

Demelza does not ask applicants to disclose any details of convictions or cautions at application. One of our trained voluntary services officers will give you the opportunity to declare any relevant convictions at our informal questions interview.   Unless the nature of the role allows Demelza to ask about your entire criminal record, we will only ask about unspent convictions and pending prosecutions, as defined in the Rehabilitation of Offenders Act 1974. If you are concerned about anything which will appear in your DBS Check and voluntary disclosure, please contact us so we can provide the framework by which we might make a decision to remove an offer of employment/volunteering opportunity.

Any declarations will be followed by an open and measured discussion, and are considered on an individual basis in regards to the role you are interested in undertaking. This information is only seen by those who need to see it in order to complete the registration process. Any decisions would be confirmed by the Head of Volunteering and Deputy Director of People Services.


We are always happy to have a chat with anyone about volunteering, so please do get in touch with a member of the team, whether you have a specific query or just want to check volunteering is the right thing for you. Our main volunteering phone line is 01795 845170, or you can email volunteering@demelzao.org.uk and a member of the team can contact you.