Our shops play a huge role in raising the money we need to fund vital care for seriously ill children and their families. If you are a UK Tax Payer, Demelza can claim Gift Aid on the proceeds from the sale of your donated items, helping us generate additional income at no extra cost to you. For every £1 we make selling your donated goods, we can claim an additional 25p under  the Government’s Gift Aid scheme.


To sign up for Retail Gift Aid please visit your local Demelza charity shop or for any enquiries, please telephone 01795 503117.

If you are an existing Retail Gift Aid supporter, please note that we have updated our Terms and Conditions which you can view below.

If you have already registered for Retail Gift Aid, and need some more labels to donate your unwanted goods, please print the labels below, complete your details and attach them to your goods. Thank you. 

Important information

Retail Gift Aid is a HMRC programme that allows charities to claim an additional 25% income from the sale of a supporter’s donated items. This scheme allows for Demelza Trading Ltd (Demelza – registered charity no. 1039651) to act on your behalf in offering your sellable goods for sale in our Demelza charity shops, at a charge of 2% commission plus VAT which will be deducted from the sale. Demelza will then reclaim 25p through HMRC on every £1 of the net proceeds your donated items raise to the net value of £1000.

To sign up to Demelza’s Retail Gift Aid scheme you should fill in a Retail Gift Aid Declaration Form in one of our shop locations, which a Demelza colleague can help you with. You will then be given a unique Gift Aid ID, which you can use at any of our Demelza shops when donating to us. To sign up for Retail Gift Aid, you are confirming the following:

· You are over 18 years old and understand the Retail Gift Aid Declaration is a legal contract.

· You own the items you are donating; you cannot Gift Aid items that are not yours or donating as a business.

· You are happy for Demelza to act as an agent to sell these goods and claim the additional Gift Aid income.

· You are a UK taxpayer. This can include tax paid on pensions.

· You agree to the Demelza Retail Gift Aid Terms and Conditions. These terms and conditions are a binding contract between yourself and Demelza.

Unless you have ticked the box on our Retail Gift Aid Declaration Form to receive marketing communications from Demelza, we will only contact you for the following:

· If the net sales proceeds are more than £1000, giving you the opportunity to donate the proceeds in excess of £1000 to Demelza.

· If the net proceeds of your items reach Demelza’s minimum limit of £20 in a single tax year, or every three years, whichever happens first, even if the income raised is less than £1000.

· If you request an end of year Tax letter detailing monies raised.

You can contact us at any time at retail.giftaid@demelza.org.uk, or via phone on 01795 503117. Please be aware that the phones are only monitored between 8am and 1pm, however you are welcome to leave a message and contact details for us to reach you on. It is your responsibility to notify us of any change in your details that we have on record, or if you no longer pay UK income or capital gains tax.

Sellable donated items under the Retail Gift Aid scheme will be labelled with a barcode linked to your details on our system, meaning that we can track how much income your donations raise. Sometimes we may not sell items straight away due to seasonal changes or donation fluctuations. Your sellable items will still be labelled and will be stored and sold on at a later point. If we are unable to sell your donated items, these will be recycled or disposed of accordingly. We are unable to return unsellable items. Demelza are not responsible for any loss or damage to goods bought into the shop for sale.

As the legal and beneficial owner of donated items, until they are sold in our Demelza shops, you do have the right to keep the net proceeds of the sale if you wish but can choose to donate all or part of the proceeds to Demelza. Both yourself and Demelza have the right to be able to terminate the Retail Gift Aid Declaration at any time. This should be done in writing to retail.giftaid@demelza.org.uk.

As this is an HMRC scheme, we may need to update some of the terms of our Retail Gift Aid policy. You will always be able to find up to date T&C’s available on our website: www.demelza.org.uk/shop/retail-gift-aid

By signing up to Demelza’s Retail Gift Aid scheme, you are agreeing to abide by the terms and conditions set out.

Demelza Trading Ltd on behalf of Demelza Hospice Care for Children, Rook Lane, Bobbing, Sittingbourne, Kent, ME9 8DZ Registered Charity No. 1039651