In June 2021, Daniel Breston walked into Demelza's Herne Bay Bookshop to begin his first shift as a charity shop volunteer. We caught up with Daniel to find out more about his volunteering journey with us, over these past 10-months.
Learning the ropes
Week three came around quickly and for Daniel, it was time to learn 'the dreaded till'!
"Week three - I quickly culled and filled fiction, I also had come to grips with other categories, but the added difference here is you have to price each book. You can look at how other volunteers valued books to guide you, but it is mostly gut. What will the customers of Herne Bay pay? If too much, can you bargain, always keeping the kids in mind?
"Then Brian uttered those words: let me show you THE TILL! AAARRGGGHH!"
As a man with 50 years of IT experience behind him, Daniel quips: "Evil nasty thing with an IT application that needs rewriting (sorry, it does)."
Continuing: "But it is the place of power. Behind the counter, interacting with each buying customer, asking them if they’d like to add up to give us more money from £1.50 to £2, handing out change, giving out card receipts. Making mistakes, getting nervous, and constantly checking to see if you are on target.
"Targets are magically derived numbers. Each month gets a new target by day, and Saturday is the last chance to make the target for the week. No pressure! Master the till, and you can till, cull, fill, point, look for, replace, coffee, cookie, to your heart's content!"