Masks and social distancing
In line with current Government restrictions we ask all customers to wear a facemask unless they are medically exempt. Our staff and volunteers will also be wearing facemasks and ensuring they maintain social distancing. We understand that restrictions are constantly changing and evolving and will adapt in line with any changes to requirements.
As a provider of healthcare, we recognise that the children and families who need Demelza’s services have complex needs and remain vulnerable. Most children and young people are under 18 and most would be unable to have the vaccine due to the complex nature of their health issues.
This means that whilst our infection prevention and control procedures remain under constant review; we will retain the use of surgical masks, social distancing and routine testing within our hospice buildings for all adults – staff, volunteers and visitors for at least the foreseeable future. All visitors over 11 years will be asked to complete a rapid lateral flow test unless it is unsafe or unkind to do so.
We will continue to follow advice from Public Health England (PHE) to ensure that children and families, as well as staff, volunteers and visitors are protected as much as possible. We are continuing to work alongside relevant hospitals and our local Clinical Commissioning Groups for further guidance on how best to support you and your family. We take our duty of care to everyone present in our buildings very seriously and will always ensure safety is the top priority.
Care and support services
During the last 12 months Demelza has seen an increase in admissions for end of life care, step down, symptom management and urgent care. These have always been a priority for those who need this care and for Demelza as one of the few organisations who can provide this support. These remain a high priority, but we are also keen to provide short breaks where we have capacity.
We have therefore made changes to our short breaks offer to enable us to respond to those with urgent care needs such as end of life care and to make booking short breaks fairer for all families, including those who have not previously benefited from short breaks before. For full details, please click here.
Any non-urgent face to face activity such as emergency short breaks, care at home, Family Support activities and Practical Volunteering Support are delivered appropriately within the remit of care to vulnerable people. Our Family Support activity also continues to be delivered remotely online.
The hydrotherapy pool and cinema facilities at our Kent hospice and the sensory room at East Sussex are now open to non-resident families and can be booked by emailing careadministration@demelza.org.uk.
We will continue to follow advice from Public Health England (PHE) to ensure that children and families, as well as staff, volunteers and visitors are protected as much as possible. We are continuing to work alongside relevant hospitals and our local Clinical Commissioning Groups for further guidance on how best to support you and your family.
Further information, support and the activities calendar can be accessed via our Families Facebook group. If you feel you need to speak to someone we encourage you to reach out and contact Demelza’s Family Support Team, who are available every working weekday between 10-4pm on 01795 845280 or please email via familysupportdepartment@demelza.org.uk.
