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How we make an impact for families

Our expert nursing care and bespoke family services are needed now more than ever.

It’s only through the generosity of our supporters that we can keep being there for families - take a look at the difference your support has made over the last year.

A woman with blonde hair and glasses smiling while helping a young boy on a tablet play the piano

Welcome from our CEO, Lavinia Jarrett

This year, you’ve helped us achieve the extraordinary. But we need your support more than ever before. Hear from our CEO about the impact you’ve made and how you can help us continue providing care to families who need it most.

Why we are here

Learn more about our mission, values and vision.

A visual representation of our impact in numbers - The care you helped provide
A visual representation of our impact in numbers - The support you made possible
A visual representation of our impact in numbers - The places you helped us reach
A visual representation of our impact in numbers - The money you raised

The families you supported

Families are at the heart of everything we do. Hear from families and discover how you’ve helped them get the personalised care and support they need, when and where they need it most.

Image of Leo and Hettie making pizza
Family stories
Leo's story

Leo spent months in hospital after being diagnosed with leukaemia and developing graft-versus-host disease, leaving him unable to eat, drink or walk. Leo made a full recovery and Demelza has been there for him and his family providing care, support and some much-needed fun!

Find out more
A family of four, one mum, one dad and two younger children outside Buckingham Palace smiling at the camera
Family stories
Jude's story

Within a year, Jude went from being a healthy nine-year-old, to not being able to walk or talk and needing a ventilator to help him breathe. Demelza’s support has meant his family have found ways to keep making amazing memories together.

Find out more
A child in a blue shirt and yellow shorts on a boat smiling towards the camera with a thumbs up
Family stories
Joshua's story

Joshua died from an aggressive form of cancer just days before his 13th birthday. He came to Demelza’s bereavement suite, where his family could spend more precious time together and be with him on his last birthday.

Find out more

A year of making a difference

Your support has had an incredible impact on families. Here are just a few examples of what we’ve achieved, together.

We’ve evolved how we offer our services to meet the changing needs of families and ensure our expert care and support continues to be extraordinary.

A blonde nurse providing care to a young person in a wheelchair at East Sussex
Our new Circles of Care 

We launched our innovative new care model this year to ensure families have the best possible care according to their needs.

Read more
Zyan And Rachel In The Art Room At SEL
Outstanding CQC rating

At our Kent site, our care was rated outstanding in the recent Care Quality Commission report, with exceptional recognition for being caring, responsive and going ‘above and beyond’.

Read more
A women with brown hair looking at a computer screen which has Demelza's website open
Demelza's new website

We launched our new website to make it easier for professionals to refer children and young people who could benefit from our services.

Read more

We need the support of our communities more than ever before

This year, we developed our fundraising events with new locations and new activities for local people to take part in.

Adult and child run through yellow foam with arms raised, under a yellow inflatable arch reading 'HELLO YELLOW' during a Demelza Bubble Rush event.
Bubble Rush bursts into Thanet

Hundreds of adventurers joined in the bubbly fun at our first Bubble Rush in Thanet.

Read more
A pile of pumpkins in a field full of pumpkins
Our first Pumpkin Patch event

Local people flocked to our Sittingbourne site to pick their own pumpkins and enjoy an autumnal family day out.

Read more
Large, colourful rabbit sculpture with intricate designs on a lawn, set against a garden with trimmed hedges and a building in the background.
Trail with a Tale

We worked with local artists, schools and businesses to launch our first ever art trail, engaging communities and raising awareness of our services to extend our reach to as many families as possible.

Read more

We opened new charity retail ventures across the region

This helped us raise funds, contribute to local communities and support more families.

Three people outside a Demelza charity shop with a colorful sign and window display.
Tonbridge shop revamped as an outlet store

Cheryl Baker opened our new outlet shop, providing the opportunity to buy good quality items at affordable prices and giving donated goods the best chance of raising funds.

Read more
Group photo of people standing outside of a Demelza charity shop
Our newest shop opens in Heathfield

The new Heathfield shop was opened by Fia, a young person who is supported by Demelza. The shop offers accessible facilities, including a changing room.

Read more
Charity shop clothing rail with tags
Demelza's online shop

From garden ornaments to Christmas cards, Demelza's online shop has a whole range of new goods for you to choose from.

Shop today
A woman and a child in Santa outfits looking at snow in the woman's hands

An extraordinary Christmas

Christmas means so much to us at Demelza, and last year was truly magical. We’re so grateful for your generosity of everyone who supported us, especially as we know times are tough. But the reality is, we need more support to be able to keep on giving families the care they need. We need YOU to make this Christmas extraordinary.

This year, come to an event, donate to our Christmas appeal or fundraise for us – whatever you do, you really can help us make this the best Christmas yet.

Mum, dad, sister and son in a wheelchair in a play room smiling to camera
'Bring Sunshine' Christmas appeal

We launched our ‘Bring Sunshine’ Christmas appeal, which encouraged people to support children and their families to find sunshine in the darkest times. Over 890 people donated to our appeal after hearing about Jude’s incredible story.

Read Jude's story
A Penguin outside light in Demelza's Garden at the Elf Trail
Festive community engagement

Hundreds got into the festive spirit at our annual elf trail and Christmas market, with more than 900 of you exploring the enchanting light display, while throughout the season, you raised your voices together at eight carolathons across the region.

Get involved in fundraising
Canterbury Celebration of Christmas 2025 © Cemanthe Mckenzie of Lemon Feather Photography
Celebrating Christmas together

Our Celebration of Christmas events brought over 1000 people together from all over Kent and South East London, featuring family speakers, famous faces, live performances and music from our own Demelza choir.

Find out more about our events

Thank you

We couldn’t be there for families without you.

You have run, skydived, bubble-rushed, donated, volunteered, fundraised, shopped, shared our stories and given us non-stop support.

You make everything we do possible. Thank you!

A group of swimmers in a swimming pool getting ready to swim

Maidstone Riverside Rotary Club

Maidstone Riverside Rotary Club hosted their annual Swim Relay in aid of Demelza on Sunday 23 March 2025. They had over 40 teams of around 230 swimmers take part, swimming 1967 lengths (nearly 31 miles!) in 20 minutes.

A group of people who work for Rye Bay Caravan Park holding up a cheque for £4027.73 for Demelza

Rye Bay Caravan Park

Rye Bay Caravan Park supported Demelza with lots of amazing events in 2025, including bingo, a coffee morning, a bake sale and a Family Fun Day, where they ran a toy tombola, pebble painting and a raffle!

Two women holding up a Demelza banner infront of a bouncy castle

Wincheap Primary School

Wincheap Primary School got all year groups involved in fundraising for Demelza during their summer term last year. They came up with fun and crazy fundraisers, including a bouncy castle challenge, a sponsored walk along the river, a fancy dress-a-thon and a classic bake sale!

Three women with Demelza lanyards on smiling towards the camera

Pam and Sandra

Volunteer fundraisers Pam and Sandra have supported us for many years, booking Demelza stalls at numerous events and running fundraising activities such as tombolas, raffles, cake sales and an annual Bluebell Walk. Sandra also completed a Fire Walk to raise even more funds for Demelza!

Two women smiling at a camera holding paint brushes in their hand while painting a sculpture of a rabbit

Judge and Priestley

Judge and Priestley have supported us for the last two years, with their staff volunteering with us for over 300 hours. They are always creative in their fundraising too - this year, they bought one of our Trail with a Tale sculptures and ran a staff design competition to decorate it!

A visual representation of our impact in numbers - Who supports us?

A special thank you to our supporters

We can’t possibly name everyone that has supported us this year, but this is a snapshot of some of the incredible organisations that have kindly donated to us or offered us their time, skills or expertise. From all of us at Demelza, thank you.

AIM Commercial Cleaning, Anthony Gold, Axis Europe, Belron Ronnie Lubner Charitable Foundation, Bensted's Charity, Berkeley, Berkeley Foundation, Blue Rocket Accounting, Brendan and Kirstie Peilow, Canary Wharf Contractors, Chalk Cliff Trust, CMS Law, Comparison Technologies, Countryside Recycling, Data Tech Holdings, Eastbourne Board Gamers, Edward Vinson 1957 Charity Settlement, E&N Group, Esquire Developments, GFP Lewis, Goldex Investments, Infinity Group, John Swire 1989 Charitable Trust, Judge & Priestley, Kent Reliance, Khipu Networks Ltd, Lisa & David McNulty, Lund Trust, Maidstone Riverside Relay, Mayor of Winchelsea, MEMS Power Generation, Millcroft Services PLC, Mitie, Mrs Bela & Mr Chandrakant Jadeja, NCPI Solutions, NHBC, Olly and the Phat Dads team, Pam Robinson, Peter Cosstick, , Postcode Lottery Millionaire Street Funds, RedDuck Campaign, Royal Bank of Canada, Sandra Young, Shirley Friends, The Albert Hunt Trust, The Brian and June Amos Foundation, The Fairstead Trust, The February Foundation, The Frank Brake Charitable Trust, The Freddie Green and Family Foundation, The Hardy Family Foundation, The Kenora Charitable Foundation, The Lawson Trust, The Madden family, The Pack Foundation, The Postcode Lottery players, The Seaby Foundation, The Spence family, The Sunshine Girls, The Sunshine Pro-Am, The Vintners' Foundation, The Wolfson Foundation, Unigloves, Vistry Group, Wincheap Foundation Primary School, Workplace Creations.

Donate to your local children's hospice today

Your generosity helps provide expert clinical care, emotional support and practical help during the most challenging times. By donating to Demelza today, you can help to give families time, space and compassion when it matters most.