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Volunteer in retail

For many people our shops are their main interaction with Demelza.

Charity shops are part of our high street and people love browsing for great finds. But charity shops are more than just a place to pick up a bargain – they’re vital as a source of income for charities. 

Three female volunteers stand behind the till in the Hythe shop, smiling amid colourful Volunteer’s Week 2025 banners.
Volunteers Abigail and Maggie smile proudly in Demelza’s Sheerness Shop during Volunteers Week, standing by a colourful book display

Join us

Staff in our shops are supported by hardworking and friendly volunteers who put time and energy into creating spaces that people want to spend time in.

Become a volunteer in our shops and help us sort stock, price items and make fantastic displays to draw in customers. Or you might be on the till where you'll be a front-facing and friendly host for us. Be part of a vibrant team and feel that you've made a difference.

Volunteer Dave stands behind the till at the Tenterden shop, smiling warmly at customers.

What roles are available?

Whether you're a people person or love working behind the scenes, there's a role for you.

In our local community charity shops

Do you enjoy meeting people or have a talent for delivering fantastic customer service? Just a few hours a week can make a big difference.

In our distribution centre

Enjoy organising, have a passion for fashion or for sustainability? Our distribution centre teams sort, check and make sure every donation goes to the right place.

In our e-commerce (online shopping) team

Used to selling online? Help build Demeza’s presence and work with our retail team to identify, photograph and list items online.

Why volunteer with Demelza?

  • Make an impact

    Provide a vital service that helps families access the care and support they urgently need.

  • Build connections

    Share meaningful journeys with families who rely on your support.

  • Join our community

    Be part of our supportive network of over 1,000 volunteers.

  • Flexible hours

    Volunteer when it suits you, with full training and support provided.

  • Learn and develop

    Learn new skills, discover unknown talents and realise your potential.

A female retail volunteer organising donated items in the back room of one of our charity shops.

I'm just happy to play my very small part in such an amazing organisation

Chris Retail volunteer