Safeguarding
Everyone at Demelza has a responsibility to make sure that children, young people and adults are safeguarded and protected from abuse and neglect.


Our commitment
As an organisation, Demelza is committed to ensuring the safety and welfare of those children, young people and their families for whom it cares, or with whom employees and volunteers may come into contact, and to identify and take appropriate action in cases of suspected abuse.
Safeguarding children and promoting the welfare of children is defined as:
- Protecting children from maltreatment and significant harm.
- Preventing impairment of children’s health or development.
- Ensuring that children grow up in circumstances consistent with the provision of safe and effective care.
- Acting to enable all children to have the best outcomes.
(Source: Working Together to Safeguard Children, HM Government, 2023)

Key principles
Effective safeguarding arrangements are underpinned by two key principles. Safeguarding is everyone’s responsibility and is based on a child-centred approach.
Their views are shaped by developmental age, lived experience, and what matters most to them.
All employees and volunteers involved in the care of children and families who access Demelza’ s services have a responsibility to ensure the welfare and wellbeing needs of the family are met at all times: ‘The welfare of the child is paramount at all times’ (Children Act, 2004). Safeguarding adults is defined by NHS England as ‘protecting a person’s right to live safely, free from abuse and neglect’ (2017) and this is underpinned by The Care Act (2014).

It is everyone’s responsibility
All employees and volunteers are recruited in accordance with Demelza’s safe recruitment policy (including disclosure and barring service policy).
All employees and volunteers have a responsibility to safeguard and promote the wellbeing of children, young people and adults by being responsible for quality, efficiency and effectiveness of their work. They must read and understand the safeguarding policy and procedures, and be aware of their safeguarding duties, recognise all forms of abuse and neglect and follow procedure in reporting concerns promptly.
Demelza makes sure that all employees, volunteers and trustees are equipped to embed safeguarding within their day to day professional practice. The principles and practices of safeguarding are given a high priority.
It is everyone’s responsibility to:
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Recognise.
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Respond.
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Refer.
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Record.
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Review (follow up).

Our safeguarding team
Safeguarding is everyone’s business. Our designated safeguarding and PREVENT leads are also available for advice and support.
If you see or hear anything that makes you worry about a child, young person or vulnerable adult, even if it doesn’t seem important, please contact a member of Demelza's safeguarding team.
Safeguarding Leads

We’re here to help
If you have any general questions or would like more information about our family services, please contact our team on 01795 845280 (Monday to Friday, 10am – 4pm) or email familysupportdepartment@demelza.org.uk.
Families already supported by Demelza should send any queries about bookings or clinical care to careadministration@demelza.org.uk or call the team on 01795 845270 (Monday to Friday, 10am – 4pm).