Fundraising promise
We promise to be respectful, reasonable and fair and commit to being honest, transparent and accountable to those who make our work possible.
Our promise to you
At Demelza, we are grateful to have such generous, committed supporters. As a charity, we rely almost entirely on our community and we wouldn’t be able to provide extraordinary care to extraordinary children and their families without our volunteers, fundraisers, retail customers, lottery players and so many others.
We want to make sure that as part of our extraordinary community of supporters, you have a great experience and it’s important to us that you are happy and communicated with in the way that’s right for you.
So, we promise that:
- We will keep your personal details safe and we’ll never share or sell your details to any other organisations.
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We will communicate appropriately and sensitively and will be especially careful when engaging with vulnerable people.
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If you have questions about our fundraising activities and costs, we will answer them openly and truthfully. Take a look at our annual reports or get in touch with us and we’ll help you find the information you need.
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We will keep you up to date with inspiring and relevant news from our care team and the families you are helping.
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We will tell the truth and won’t exaggerate and we’ll do what we say we’re going to do.
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You will always be able to let us know how you would like to be communicated with or if you would prefer not to be contacted.
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Our database is constantly updated to ensure we have correct contact details for you and we’ll make sure we know exactly how you’d like to be communicated with.
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We adopt best fundraising practice by regulatory bodies and will continue to do so as these are updated.
Get in touch
Our fundraising team is always happy to help.
You can contact them on 0300 365 3653.
If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint by emailing complaints@demelza.org.uk, writing to Complaints, Demelza, Rook Lane, Bobbing, Kent, ME9 8DZ or telephone 01795 845200.
We have a fundraising complaints procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the Fundraising Regulator to make a final adjudication.