Demelza's Charity Shops
What can I donate to Demelza's charity shops?
Where your money goes
Every pound you spend helps fund vital care. Shop in the knowledge that your hard earned cash is being used by Demelza to provide specialist care and emotional support for children and their loved ones.
Find out more about the value of your support.
Retail e-commerce policy
We are now accepting donations at all open shop locations. You can check our full list of items we are able to accept, and those we are unable to accept. You can help us further by considering whether they are in a good, clean condition and in working order before bringing them in. If you're wanting to donate furniture or bulkier items, please take a look at our Furniture collection page, or alternatively, you can email at firstname.lastname@example.org.
There may be occasions where our shops are unable to accept donations due to capacity, waste costs and safety but you can find alternative Demelza locations to donate to.
Please don't forget to Gift Aid your donation if you can, to help make your donation go further!
We are able to offer collection and delivery (subject to driver availability and location) on furniture and bulky items and would request that a doorstep service is in place where possible. These must be prearranged in advance.
We do not collect donations from houses, apart from prearranged furniture collections.
Please be aware that we do not currently distribute or collect charity bags door-to-door. If you do receive a charity bag claiming to be from Demelza Hospice Care for Children, please let us know by emailing email@example.com in the first instance.
We can exchange or refund any item purchased from our Demelza charity shops provided they are returned with tags and a full receipt within 28 days. Refunds will be issued in the same way the purchase was made, so if you paid on a card please ensure you bring the correct credit or debit card along with you.
For furniture, please contact the furniture store that you purchased from directly.
Our donation shed at Demelza Kent is open for donations. We ask that during drop-off you do not enter the reception area, this is a necessary safety measure to reduce traffic to the hospice building, which keeps the risk of infection to children, families, and staff to an absolute minimum.
You can email queries to firstname.lastname@example.org or call our mainline on 01795 503110.
Alternatively, we have lots of information on our website about how what, and when you can donate to us which is worth checking first.
We are sorry that we will not be able to accept all donations due to suitability and our own capacity. Please, do check your own local council website for advice on guidance on recycling centres, or approach other charities that may need your particular items. As always, thank you so much for thinking of Demelza.
Our shops are able to take donations during their opening hours, however, there may be occasions where volumes of donations are high and they do not have the capacity to accept any more items. We recommend calling ahead to your local Demelza charity shop to ensure they have the space to accommodate your donations.