Many children with serious or terminal conditions can have complex health and social needs – we look at the holistic needs of the child and family and try to meet specific unmet needs and provide the resources and care they require.

Our registered nurses, supported by supported by healthcare assistants, do not just provide expert medical care. An important part of their work is spending time with families, supporting them to manage their child’s care and create special memories and experiences.

Appropriate staffing levels are maintained at our hospices, with nursing and care teams providing round-the-clock care to children. An on-call system is also in operation for additional guidance and support, if required.

Registered nurses can be band 5, 6 or 7, depending on their level of skills and knowledge. Some senior registered nurses are band 8 or band 8a. There are a number of band 3 or 4 health care assistants on every shift depending on the skill mix and number required for the children staying or being admitted. 

With the nature of round-the-clock care, appropriate staffing levels are required throughout all hours of the day. On average shifts are 12 hours long, and there are a range of contracted hours including full time, part time and flexibank. Some night duty is required, and rotas are planned in advance so nursing and care teams know what is coming up. Demelza also offers paid enhancements for unsocial hours.