Terms & conditions

Refunds Policy 

Please note that refunds from using our online donation service will be at the discretion of the management. 

Terms of use

Use of any part of this website is subject to these terms of use. If you do not agree to them in full, then do not use this site. Disclaimer - use of this site is entirely at your own risk.

Privacy Policy

At Demelza Hospice Care for Children ("Demelza") we are committed to ensuring that your privacy, whether your family uses our services and facilities at one of our hospices or you are a supporter of our charity, is protected and respected.

Please read our privacy policy which sets out the basis on which any personal information collected about you or your family, or that you provide to us, will be processed by us.

Demelza Hospice Care for Children is registered on the Data Protection Register under the name Demelza House Children's Hospice.
Registration Number: Z6876053 
Date Registered: 08-AUG-02

Jurisdiction

This website is for UK use only, and governed by UK law.

Organisation Information

Website
This website is operated by Demelza Hospice Care for Children, a registered charity No. 1039651 (under the name Demelza House Children's Hospice)

Demelza Hospice Care for Children
Demelza Hospice Care for Children is a company limited by guarantee. 

No. 2948500 (under the name Demelza House Children's Hospice)
Registered in England at: Rook Lane, Bobbing, Sittingbourne, Kent ME9 8DZ

Demelza House Trading Limited
Demelza House Trading Limited is a private limited company.

No. 03090528
Registered in England at: Rook Lane, Bobbing, Sittingbourne, Kent ME9 8DZ


Donating by Text

Donating to Demelza by text message is a quick and easy way to help us care for children with terminal conditions and those who love them. All you have to do is text the relevant keyword to the 5 digit number and your donation will be added to your phone bill or deducted from your pay as you go credit. 

How will my donation be spent?
Find out more about what we do, or see a detailed breakdown of how we've spent our income in our annual report.

Who can donate by text?
You must be 16 years old or over to send a text donation or have the bill payer’s permission.

Where can I send text donations from?
You can only donate from a UK mobile. You cannot donate using this service from a Channel Island, Isle of Man or other non-UK mobile. You must obtain permission from the bill payer before sending a text message.

Cost of donating by text and what Demelza receives:
95% of your text donation will be received by Demelza.  All texts are charged at the amount set out for the relevant keyword plus one message at your standard network rate (based on your service provider rates); the charge will show on your bill and the sender will show as a five digit number.
There is no limit on the number of times you may make a donation via text but there is a daily limit of £30 on text donations. You will not be able to donate more by text from the same number on the same day, but you may still incur your standard network message charge if you try.

Gift Aid
Your donation may be eligible for Gift Aid. We may contact you on the mobile number you used to give you the opportunity to add Gift Aid to your donation. If we send you a link to a page where you can submit your details then, as with any mobile browsing, you may incur charges from your network provider when visiting that page. If we ask you to text those details, then a standard network message charge (based on your service provider rates) will be incurred.

How to contact us
If you would like to discuss your mobile payment, please contact us on 01795 845 288 (Monday to Friday from 9am - 5pm) or email fundraising@demelza.org.uk

Data Protection
At Demelza, we are committed to ensuring that your privacy is protected and respected. If you would like to view our Privacy Policy, visit www.demelza.org.uk/privacy-policy. Any future updates to the Privacy Policy will also be updated to this page. If you do not have access to our website and would like a copy of the policy, please contact our Supporter Services Team on 01795 845288.

How to unsubscribe
If you do not wish to receive any further mobile communications from Demelza at all in the future please contact our Supporter Services team by:
Telephone - 01795 845 288 (Monday to Friday from 9am - 5pm)
Email – fundraising@demelza.org.uk

Service provider
This SMS service is provided by Donr

Demelza Hospice Care for Children does not accept any responsibility whatsoever for any technical failure, malfunction, congestion, capacity issues or any other problem with any telephone, telephone network or line, system, server, provider or otherwise which may result in any text being lost, delayed or not properly received and recorded.