Terms & conditions

Terms and conditions of the Demelza lottery incorporating the weekly Lotto and Superdraw

Governance
 
1.1 The Regular Lottery is a draw operated and promoted by Demelza Trading Limited. (Registered address Demelza House, Rook Lane Bobbing, Sittingbourne, Kent ME98DZ), as a society lottery under the Gambling Act 2005.
 
1.2 Registered with the Gambling Commission www.gamblingcommission.co.uk
Operating Licence No. 000-004802-N-100267-000
Promoters: Ryan Jerome Campbell and Lavinia Tracy Jarrett
Responsible Manager: Paul Booth Head of Lottery and Gaming

2 General
 
2.1 The Regular Lotto draw will take place each week on Friday and winners will be announced within 3 working days on the Demelza website www.demelza.org.uk. A maximum of 3 draws may take place retrospectively at the discretion of the board of the society.
 
2.2 The following people may enter the Regular Lotto
 
2.2.1 Any individual over the age of 16 years who reside in or have a bank account in the UK.
 
2.3 The maximum amount of chances permitted for any individual is 20 per week.
 
2.4 All proceeds, after the deduction of legal prizes and expenses, shall be deemed as a donation to Demelza Hospice Care for Children, registered charity no. 1039651.
 
2.5 Any application for entry into the lottery may be rejected for any reason by discretion of the Promoter.
 
2.6 Any lottery entry may be terminated for any reason at the discretion of the Promoter.

2.7 The Promoter’s decision is final in any matter regarding the lottery.
 
3 How to Play
 
3.1 Each entry costs £1 per draw. The member will be entered into the draw for which each subscription has been received in advance of the draw taking place. All advance payments received from the member will be held in account by Demelza Trading Ltd and credited upon receipt to the relevant amount of draws in advance.
 
3.2 Persons eligible may apply to play the Regular Lotto by completing an application form which will include the following information:

3.2.1 The member’s name, full address, telephone number, confirmation of age over 18, and a completed Direct Debit mandate in favour of the draw. Alternatively members may join by advance cheque or card payment, complete with name and address details and age confirmation.

3.3 The Direct Debit Guarantee applies to all Direct Debit arrangements. A copy of the Direct Debit Guarantee will be supplied to all members with their welcome pack. A member can cancel their Direct Debit at any time by notifying their bank or building society. Members should also notify Demelza Hospice Care for Children of the cancellation. Any funds held in advance and not used in draws will be returned to a member upon request. No refund can be made in respect of subscriptions used in draws, unless as a result of our negligence.
 
3.4 Following acceptance of membership, Demelza Hospice Care for Children will issue all members with a letter stating their membership number that will be entered into all future draws that payment has been received for. Members paying by Direct Debit will also receive a document detailing the Direct Debit instruction, including frequency and amount of payments amongst other relevant detail as required by the Direct Debit Guarantee.
 
3.5 It is the responsibility of the member to check their details held by us are correct, and to inform us of any errors in the information held. Members are also responsible for informing us of any future changes in their personal details, to which we will update the details on our system within 3 working days of the notification.
 
3.6 Members should note the date and frequency of payments and ensure that funds are available to cover Direct Debit payments when due. Demelza Hospice Care for Children will not be liable for any charges incurred by the member, unless as a result of our negligence.

Note: If you pay by monthly direct debit the cost will be £4.34p every calendar month. Therefore making twelve payments a year totalling £52.00

 
4 Draws & Prizes
 
4.1 In each draw the winning numbers will be selected by a computerised random number generator. The draw is operated by a designated officer of Demelza Hospice Care for Children, the draw is witnessed and the results recorded.
 
4.2 Only members who have paid subscription to the relevant draw will be entered into the draw.
 
4.3 Members will not accrue any debt to the lottery.
 
4.4 The prize structure is published on the Demelza Hospice Care for Children website. Demelza Hospice Care for Children has the right to change the prize structure at any time in line with the Gambling Act 2005.
 
4.5 Demelza Hospice Care for Children reserve the right to withhold payment of a prize if we are not satisfied as to the validity or legality of a member, pending further investigation into each case.
 
4.6 Prize monies will be paid by cheque within 20 working days, subject to satisfaction of section 4.5, and sent to the winner’s registered address held by us following completion of the draw, with no requirement for winners to claim.
 
4.7 Should Demelza Hospice Care for Children be unable to pay a winning member because we do not hold their correct details, and after exhaustive investigation which may include communication with the member’s last known bank, we will after a period of 6 months, treat the winning monies as a donation to Demelza Hospice Care for Children.
  
4.8 Winner’s details, in brief, may be used to promote new membership and/or further lotteries.
 
5 Liability
 
5.1 Demelza Hospice Care for Children will not be liable to a member for any loss or damage suffered to a member arising from:
 
5.1.1  Any delays in payments received from members for entry into the lottery.
 
5.1.2  Any delays or failure in the postal service or other delivery methods including emails used by Demelza Hospice Care for Children or by members.

5.1.3 Any failures in the banking system used to transmit payments to or from Demelza Hospice Care for Children.
 
6 Complaints
 
6.1 Complaints pertaining to the lottery draw should in the first instance be sent by post to the address above, or by email to paul.booth@demelza.org.uk. In the first instance a complaint will be dealt with by the manager of the lottery department. Should the complaint not be satisfied at this point it will be referred to the Chief Executive Officer of Demelza Hospice Care for Children. If the complaint is still not satisfied at this point, the complaint will be referred to the Independent Betting and Adjudication Service (IBAS) whose decision will be final.
 
7 Law

 
7.1 These terms and conditions are the rules of Demelza Hospice Care for Children Lottery. By becoming a member you agree to be bound by these rules.
 
8 Privacy

 
8.1 Demelza Hospice Care for Children are committed to protecting your privacy. Data we collect from you is used lawfully in accordance with the UK and EU Data Privacy Regulations and will be used solely for the purpose of the lottery and the benefit of Demelza Hospice Care for Children. We will not pass your details to any third party without your written permission. Members have the right to access information we hold about them. To obtain such information a request in writing is required.
 
Demelza Hospice Care for Children reserves the right to update and amend these terms and conditions at any time.  To see the full privacy policy, visit www.demelza.org.uk/privacy-policy
  
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Demelza Hospice Care for Children  Superdraw Terms & Conditions


Updated April 2018


1 Governance

 
1.1 The Superdraw is an additional jackpot draw to the Regular Lotto, operated and promoted by Demelza Hospice Care for Children (registered address Demelza House, Rook Lane. Bobbing. Sittingbourne, Kent ME9 8DZ) as a society lottery under the Gambling Act 2005.
 
1.2 Registered with the Gambling Commission.Operating Licence No 000-004802-N-100267-12
Promoters: Ryan Jerome Campbell and Lavinia Tracy Jarrett
 
Registered Charity No. 1039651

Responsible Manager Paul Booth Head of Lottery and Gaming

2 General

 
2.1 The Superdraw is only available for entry to paying members of the Regular Lotto

2.2 The Superdraw will take place each week on Friday and as and when there is a winner, this will be announced within 3 working days on the Demelza Hospice Care for Children website www.demelza.org.uk  - only the following people may enter the Superdraw:
 
2.3.1 Individuals over the age of 18 years who reside in or have a bank account in the UK.
 
2.3.2 Individuals who are already a paying member of Demelza Hospice Care for Children regular lotto.
 
2.4 The maximum amount of chances permitted for any individual is 20 per week.
 
2.5 All proceeds, after the deduction of legal prizes and expenses, shall be donated to Demelza Hospice Care for Children.
 
2.6 Any application for entry into the Superdraw may be rejected for any reason by discretion of the Promoter.
 
2.7 Any Superdraw entry may be terminated for any reason at the discretion of the Promoter.
 
2.8 The Promoter’s decision is final in any matter regarding the Superdraw.
 
3 How to Play
 
3.1 Each entry costs £1 per draw. The member will be entered into the draw for which each subscription has been received in advance of the draw taking place. All advance payments received from the member will be held in account by Demelza Trading Ltd and credited upon receipt to the relevant amount of draws in advance.
 
3.2 Each member will be issued a combination of 4 numbers within the range of 1-39 and these will be allocated to their Superdraw membership. Our Random Number Generator will allocate these numbers randomly.
 
3.3 Persons eligible may apply to play the Superdraw by completing an application form which will include the following information:
 
3.3.1 The member’s name, full address, telephone number, confirmation of age over 18, and a completed Direct Debit mandate in favour of the draw. Alternatively members may join by advance cheque or card payment, complete with name and address details and age confirmation.
 
3.4 The Direct Debit Guarantee applies to all Direct Debit arrangements. A copy of the Direct Debit Guarantee will be supplied to all members with their welcome pack. A member can cancel their Direct Debit at any time by notifying their bank or building society. Members should also notify Demelza Hospice Care for Children of one cancellation. Any funds held in advance and not used in draws by Demelza Hospice Care Children will be returned to a member upon request. No refund can be made in respect of subscriptions used in draws, unless as a result of our negligence.
 
3.5 Following acceptance of membership, Demelza Hospice Care for Children will issue all members with a letter stating their unique combination of Superdraw numbers allocated to them, and their membership number for the Regular Lotto that will be entered into all future draws that payment has been received for. Members paying by Direct Debit will also receive a document detailing the Direct Debit instruction, including frequency and amount of payments amongst other relevant detail as required by the Direct Debit Guarantee. This will be the same date as the regular lotto payment day.
 
3.6 It is the responsibility of the member to check their details held by us are correct, and to inform us of any errors in the information held. Members are also responsible for informing us of any future changes in their personal details, to which we will update the details on our system within 3 working days of the notification.
 
3.7 Members should note the date and frequency of payments and ensure that funds are available to cover Direct Debit payments when due. Demelza Hospice Care for Children will not be liable for any charges incurred by the member, unless as a result of our negligence.

Note: If you pay by monthly direct debit the cost will be an additional £4.34 every calendar month. Therefore making twelve payments a year totalling £104 a year. Note your lotto membership payment is included in these figures.

 
4 Draws & Prizes
 
4.1 In each draw, 4 numbers will be selected by a computerised random number generator. If the 4 numbers drawn make a complete match to a paying member’s combination, they will win the amount of money in the jackpot at that time. If the 4 numbers drawn do not make a complete match to a member’s combination, then the jackpot prize will roll over to the following week. The jackpot prize will continue to roll over if not won, and if the jackpot fund reaches £25,000, at this point multiple draws will be made in a single week until a complete match is randomly selected. When this occurs, the relevant member wins £25,000, subject to clause 4.3.
 
4.2 The draw is operated by a designated officer Demelza Hospice Care for Children, and the draw is witnessed and the results recorded.
 
4.3 Only members who have paid subscription to the relevant draw will be eligible to win.
 
4.4 Members will not accrue any debt to the lotto

4.5 The maximum jackpot amount that can be won is published on the Demelza Hospice Care for Children website who has the right to change the contribution to the jackpot from each £1 payment at any time, in line with the Gambling Act 2005.
 
4.6 Demelza Hospice Care for Children reserve the right to withhold payment of a prize if we are not satisfied as to the validity or legality of a member, pending further investigation into each case.
 
4.7 Prize monies will be paid by cheque within 20 working days, subject to satisfaction of section 4.6, and sent to the winner’s registered address held by us following completion of the draw, with no requirement for winners to claim.

4.8 Should Demelza Hospice Care for Children be unable to pay a winning member because we do not hold their correct details, and after exhaustive investigation which may include communication with the member’s last known bank, we will after a period of 6 months, treat the winning monies as a donation to Demelza Hospice Care for Children.
 
4.9 Winners’ details, in brief, may be used to promote new membership and/or further lotteries.
 
5 Liability
 
5.1 Demelza Hospice Care for Children will not be liable to a member for any loss or damage suffered to a member arising from:
 
5.1.1 Any delays in payments received from members for entry into the lottery.
 
5.1.2 Any delays or failure in the postal service or other delivery methods including emails used by Demelza Hospice Care for Children or by members.
 
5.1.3 Any failures in the banking system used to transmit payments to or from Demelza Hospice Care for Children.
 
6 Complaints
 

6.1 Complaints pertaining to the lottery draw should in the first instance be sent by post to the address above, or by email to paul.booth@demelza.org.uk

In the first instance a complaint will be dealt with by the manager of the lottery department. Should the complaint not be satisfied at this point it will be referred to the board the Chief Executive Officer of Demelza Hospice Care for Children. If the complaint is still not satisfied at this point, the complaint will be referred to the Independent Betting and Adjudication Service (IBAS) whose decision will be final.
 
7 Law
 
7.1 These terms and conditions are the rules of Demelza Hospice Care for Children Superdraw Lottery.  By becoming a member you agree to be bound by these rules.
 
8 Privacy

 
8.1 Demelza Hospice Care for Children are committed to protecting your privacy. Data we collect from you is used lawfully in accordance with the UK and EU Data Privacy Regulations and will be used solely for the purpose of the lottery and the benefit of Demelza Hospice Care for Children. We will not pass your details to any third party without your written permission. Members have the right to access information we hold about them. To obtain such information a request in writing is required.
 
Demelza Hospice Care for Children reserves the right to update and amend these terms and conditions at any time.  To see the full privacy policy, visit www.demelza.org.uk/privacy-policy.
The Demelza lottery should be a fun way of supporting your local children’s hospice. If you feel you have a problem with gambling please contact Gamcare on 0845 6000 133 or visit their website at www.gamcare.org.uk // gamcare.org.uk