Our comprehensive guide to donating

Although each shop is slightly different, we've created a list of items you and can and can't donate, as well as our handy video guide on how to donate.

Take a look at our comprehensive list below but if you’re unsure contact your local shop to check and our team will be happy to help you out.

Looking to donate your furniture and other bulky items? We can help with that too.

  • Womenswear, menswear and children's clothing
  • Shoes and boots
  • Handbags, purses, wallets and suitcases
  • Designer and vintage brands in excellent condition
  • Furniture with fire safety labels in place where appropriate (please visit our furniture collection page for more details before donating furniture)
  • Soft furnishings and linen, cushions and throws
  • Accessories, such as belts, ties, hats, gloves and scarves
  • Books and records
  • DVDs and CDs
  • Gaming consoles, tech and other media
  • Toys, puzzles and games that are fully working with all parts
  • Jewellery
  • Household items and equipment
  • Tools and DIY equipment
  • Electrical items, such as working lamps, functioning kitchen appliances (please visit our furniture collection page for more details before donating bulkier items)
  • Collectables and memorabilia
  • Wedding and bridesmaid dresses and accessories

Furniture and household Items

  • Upholstered furniture without a fire label including items without a label that are part of a set
  • Upholstered furniture that is damaged or has torn fabric
  • Furniture with missing parts or damage that makes them unsafe
  • Veneered items that are damaged exposing the inner wood
  • Coat hangers
  • Plastic carrier bags

Electrical items

  • Electric blankets 
  • Electric showers  
  • Sunbeds and tanning equipment
  • Waste disposal units
  • CRT televisions or televisions without the remote
  • Non-working fridges and freezers

Heating and cooking

  • Old toasters
  • Gas cookers
  • Oil or gas agas

Sports and safety equipment

  • Safety helmets
  • Riding/cycling hats 
  • Crash helmets, cycle helmets, motorcycle helmets 
  • Fire fighting equipment

Children’s equipment

  • Children’s car seats
  • McDonald's toys
  • Toys without a CE mark
  • Broken toys, or games and toys with missing parts
  • Hairbands, clips, brushes
  • Old travel cots or moses baskets with no stand
  • Potties/nappy disposal units
  • Used cups/beakers/bottles

Pianos and organs

  • Please speak to a member of our staff who will be able to advise you about donating these items

Weapons

  • Knives, swords, crossbows
  • Guns and ammunition
  • Replica guns

Software and hardware

  • Home recorded DVDs, videos and audio tapes
  • Home recorded computer games and software on recordable CDs and DVDs
  • Printers and ink cartridges
  • Cassette and video tapes
  • Sky boxes
  • Sat Navs

Miscellaneous

  • Broken and damaged or unsellable bric-a-brac including mugs, cups plates and glasses unless they are part of a set
  • Personal appliances such as shavers and foot spas, unless they are unused
  • Used duvets, pillows, and sleeping bags
  • Lifesaving or flotation swimming equipment or inflatables
  • Medication, including vitamins or medical equipment
  • Prescription glasses/sunglasses
  • Cleaning products, solvents and adhesives
  • Ivory, fur or taxidermy
  • Fitted carpets or used blinds
  • Perishable goods, food or drink

We'd be very grateful to accept your furniture donations to our shops that have the space to store them. We can also offer a free collection service (subject to driver availability and location) where possible. For more details see our Furniture collection page.

Don't forget to Gift Aid logo

Gift Aid

If you are a UK Tax Payer, Demelza can claim Gift Aid on the proceeds from the sale of your donated items, helping us generate additional income at no extra cost to you This means that for every £1 we raise from the item sold, we get an extra 25p. You can register with your store, or access the online Gift Aid form.

Once you're registered, you can print off our Gift Aid labels and attach them to the goods you're donating!

COVID-19

The health and safety of our customers, staff and volunteers is paramount to us. You can find out what we’re doing to keep everyone safe, from social distancing measures to how we sanitise your donations, on our FAQs section.

Where your money goes

Every pound you spend helps fund vital care. Shop in the knowledge that your hard earned cash is being used by Demelza to provide specialist care and emotional support for children and their loved ones.

Find out more about the value of your support.

Bethany and a Health Care Assistant painting