We support and care for babies, children and young people with a range of complex medical needs – all of our children have serious or terminal conditions. When Demelza meets a family for the first time, we will explore what care is currently being provided by other support services and identify any needs that aren’t being met. We will then put together a tailored, personalised programme of care which will be reviewed and adapted as a family’s needs change. These services could include day care, support in the community, short breaks, 24 hour urgent response, symptom management support, step-down from hospital and end of life care. Sibling support is also at the heart of our work, as well as therapies and bereavement services.