Oustanding rating for Demelza's services

04 November 2016
Staff at Demelza are celebrating after gaining an “outstanding” rating from the Care Quality Commission for its service in Kent and East Sussex.

Following an unannounced inspection in August Demelza Kent in Sittingbourne and Kent Community in East Sussex were rated Outstanding by the health watchdog.

“There was an open and positive culture which focussed on children and how to enhance the quality of their life,” says the report. One family’s feedback said: "You have been a lifeline, a shining light in the darkness."

Demelza Kent is a nine bedded hospice in Bobbing providing professional, specialist, one-to-one care and support and therapies for children and young people up to the age of 19.

“There was an open and positive culture which focussed on children and how to enhance the quality of their life,” says the report.

“All the relatives and healthcare professionals we spoke with told us how they positively appreciated the service that was provided and the manner in which it was delivered,” says the CQC. “All their comments were overwhelmingly positive.”

Demelza offers a community hospice at home service for children and young people up to the age of 19, providing therapies, respite and end-of-life care in the comfort of a child’s own home across East Sussex. Families supported by Demelza Community have use of Demelza Kent and Demelza SEL in Eltham.

The report describes the service as “outstandingly caring.”

It says: “The staff approach towards children and young people was kind, patient and respectful. Staff often went beyond the scope of their duties to enhance children’s wellbeing.

“Family support was recognised by staff as vital. The service provided emotional support for children's families including their siblings, that was continual and beyond the provision of care for children and young people.”

Facilities at Demelza Kent, which opened in 1998, include a hydrotherapy pool, sensory and music rooms, an art room, and fully accessible pirate ship playground.

Each bedroom has ensuite disabled facilities including Jacuzzi baths and toilet/bidet.

The premises are described as well designed, welcoming and well maintained. Relatives described the building and décor as, "extraordinary" and, "amazing."

Demelza CEO Ryan Campbell said: “We are absolutely delighted that our services in Kent and East Sussex have been given the highest rating from the CQC. We pride ourselves on our caring staff and our state of the art facilities so to have this acknowledged by the health watchdog is fantastic. It is equally important to hear how highly the families who use our services rate our service and that we are doing the best job for them.”

View the full report.