The strengths of Demelza’s service in South East London have been highlighted in the latest CQC report, just released.
Inspectors rated the charity in South East London “good” overall and “outstanding” in being responsive to the needs of the child, young person and their family. They found that staff often went beyond the scope of their duties to show that they cared.
“Children, young people and their families were at the heart of the service and were fully involved in the planning and review of care, treatment and support. Individual needs were met and responded to in a way that may exceed people’s expectations,” says the report.
Parents too gave Demelza a resounding thumbs up when quizzed by inspectors from the health watchdog. One parent described Demelza’s hospice as "an amazing place." Another said: "I can't praise it enough. I feel blessed to have this service."
Demelza’s six-bed hospice in Eltham has been providing professional, specialist, one-to-one care and support and therapies for children and young people since 2009.
Beth Ward, Demelza’s Director of Care, said: “We were rated good, with outstanding for responsiveness, because we strive to put children, young people and their families first, with a strong commitment to delivering the best quality care and support. This is an achievement across the whole of Demelza.”
The CQC report found that children and young people who used Demelza South East London - and their families - received care that was compassionate and kind. People felt the practical and emotional help they were given had an impact on their lives, both during their child's illness and afterwards.
Health and social care professionals likewise commented on the caring approach of Demelza South East London, with one saying: "We found Demelza to be a compassionate, open and transparent organisation to work with; they put the child and family at the heart of their work."
You can view the full report by visiting: http://www.cqc.org.uk/location/1-119107844