Our family engagement team ensures the services we offer at Demelza have the maximum impact by engaging with and supporting families who use them.
We're listening
Feedback, ideas and suggestions
Use this feedback survey to let us know how you felt about a particular service or activity that you accessed.
Submit a complaint
We want to hear complaints too. When things go wrong, we can fix them and learn from our mistakes. This helps us make our services better for everyone.
Contact our senior leadership team
If you would prefer to get in touch with our senior leadership team you can contact them directly via the email addresses below.
Lavinia (Vin) Jarett, Chief Executive Officer
lavinia.jarrett@demelza.org.uk
Katie Stevens, Director of Clinical Services
katie.stevens@demelza.org.uk
Meet the team
We are the family engagement team. This means we look at the services we offer at Demelza and reach out to those who use them to make sure we are doing all we can to maximise the impact we have on the children, young people and families we support.
As a team, our aim is to listen to families and act on their views, ideas and needs. We do this by engaging with children, young people and families to proactively involve them in the design of our services. As we do this, we make sure to check our understanding and explore whether these views are shared by others or are unique.
Pictured (left to right)
- Nicola Reynolds, Engagement Coordinator - Families
- Andrew Owens, Children and Young People's Engagement Officer
- Ronnie Cottrell, Engagement Lead - Families
More information
Empowering and involving families
Families Voice is Demelza’s parent carer group. Their goal is to share
their experiences to help enhance Demelza’s services. They organise
informal cafes, meetings and socials for parents / carers to connect
and share experiences. There is also a Young Voices group which aims
to give children and young people a chance to share their views, meet
others and have fun.
Listen
We are always looking for ways to collaborate with families to hear
your perspectives and experiences. We do this through in-person
consultations, attending Demelza events and conducting surveys.
Each year, we hold Extraordinary Conversations events, where
families, Demelza colleagues, external service providers and others
discuss specific topics.
This information is collated by the family engagement team and added to a tracker. The family engagement team may contact you to find out more so that they can make sure that the next steps decided are best for everyone involved.
To contact us please email family.engagement@demelza.org.uk or
call 01795 845293. You can also pick up a feedback card on-site.
Families Voice is Demelza’s parent carer group. Their goal is to share
their experiences to help enhance Demelza’s services. They organise
informal cafes, meetings and socials for parents / carers to connect
and share experiences. You can find out more on the Families Voices page.
The Young Voices group aims to give children and young people a chance to share their views, meet others and have fun. You can find out more on the Young Voices page.
They are an opportunity to discuss and explore a specific topic. All participants are equal collaborators within the conversations, bring their perspectives, experiences and different points of view. With an objective to understanding each other, understanding individual needs and to support future service development where appropriate.
Children, young people, parents, carers, staff, volunteers, trustees, external service providers, commissioners, partnership organisations, local community groups and more are invited to come along.
On the day, all you need to bring is your ideas, perspectives, experiences and suggestions on the topic up for discussion. On arrival you will be allocated a place at one of the tables. Each table will have a range of stakeholders so that a variety of perspectives and experiences are shared.
Be seen, be heard
Young Voices
The young voices group aims to give children and young people (aged 9-25) who use Demelza services a chance to share their views, meet others and have fun! The group meets for Super Saturday sessions throughout the year. It is facilitated by Andrew, our Children and Young People's Engagement Officer.
Parent carer group
Families Voice group
The Families Voice group is made up of parent carers that want to make a change and improve Demelza’s services so that they work for the majority. The group runs informal cafes, meetings and regular socials where you can come along and chat with other parent carers and share your experience.